Refund and Cancellation Policy

A clear explanation of cancellations, work already completed and refund requests.

Last updated: 3 August 2026

1. Your right to cancel

If you are a consumer buying online, you may have a statutory cooling-off period. Because Unfold provides a service that can begin soon after purchase, we will ask for your express request to begin during any applicable cancellation period.

2. Before work begins

If you cancel before we begin searching, preparing or submitting applications, contact support@unfoldjobs.com. We will normally issue a full refund to the original payment method.

3. After work begins

If you asked us to begin during a statutory cancellation period and cancel after work has started, we may deduct a fair amount for the service already supplied. This may include completed research, application preparation, submissions and other work performed for your order.

4. Completed service

Once the package has been fully delivered, the right to cancel may end where the law permits and where you expressly requested early performance and acknowledged the consequence.

5. Service problems

If the service is not provided with reasonable care and skill, is materially different from what was purchased, or cannot be delivered, contact us promptly. Depending on the circumstances and your legal rights, we may repeat the service, provide a partial refund or provide a full refund.

6. How to request cancellation or a refund

Email support@unfoldjobs.com from the address used for purchase. Include your name, purchase date, package and reason for contacting us. Refunds are returned to the original payment method and processing times depend on Stripe and your bank.

7. Chargebacks

Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue. This does not affect your right to contact your bank or card provider.