Terms of Service

The rules that apply when you purchase or use Unfold’s managed job-application service.

Last updated: 3 August 2026

1. About these terms

These terms govern purchases and use of Unfold’s managed job-application service. By placing an order, you agree to these terms and confirm that the information you provide is accurate.

2. What the service includes

Your package includes up to the stated number of targeted job applications, subject to suitable vacancy availability and your approved criteria. We may search for roles, prepare application materials, submit straightforward applications where authorised and permitted, track progress, and refer questions or actions back to you when your involvement is required.

3. What is not included

Unless expressly stated, the service does not include completing assessments, recorded interviews, identity checks, security-clearance forms, CAPTCHAs, medical or criminal-history disclosures, or applications requiring access we cannot securely or lawfully obtain. We may ask you to complete these steps.

4. Your responsibilities

You must provide accurate, current and complete information; review any flagged answers promptly; tell us about changes to your circumstances; and ensure you have the right to use any documents you supply. Do not provide false qualifications, employment history, work-authorisation information or other material facts.

5. Authorisation

You authorise Unfold to use the information and documents you provide to prepare and, where permitted, submit applications that match your approved preferences. You may pause future submissions by contacting support@unfoldjobs.com.

6. Matching and availability

Application counts are maximum package limits, not a promise that a particular number of suitable vacancies will exist immediately. We may exclude expired, duplicate, clearly unsuitable or unverifiable vacancies. Completion times depend on role availability, employer systems and your response time.

7. No outcome guarantee

Unfold does not guarantee employer responses, interviews, offers, employment, salary, response rates or any other recruitment outcome. Employers make their own decisions.

8. Prices and payment

Prices are shown at checkout and are charged as one-time payments unless clearly stated otherwise. Payments are processed by Stripe. You are responsible for providing accurate billing information.

9. Cancellation and refunds

Your cancellation rights and our refund approach are explained in the Refund and Cancellation Policy, which forms part of these terms.

10. Acceptable use

You must not use the service to submit false, misleading, discriminatory, unlawful or abusive applications, impersonate another person, evade platform restrictions, or interfere with any employer or recruitment system.

11. Liability

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, Unfold is not responsible for employer decisions, third-party platform availability, missed vacancies, indirect losses or events outside our reasonable control. Our total liability relating to an order will not exceed the amount you paid for that order, except where the law requires otherwise.

12. Ending the service

We may pause or end service where information is missing, inaccurate, unlawful or unsafe; where you materially breach these terms; or where continuing is not reasonably possible. Any refund will be handled under the Refund and Cancellation Policy and applicable law.

13. Governing law

These terms are governed by the law applicable to the business operating Unfold and do not remove any mandatory consumer protections you have in your country of residence.

14. Contact

For general questions, email hello@unfoldjobs.com. For an existing order, payment query or service issue, email support@unfoldjobs.com.